Terms & Conditions
1. Scope of application, customer information
The following general terms and conditions apply to all contracts, deliveries and other services of Zoccolillo Fashion, Unterfeldstrasse 2, 8700 Küsnacht / Switzerland (hereinafter referred to as Bolso GmbH) vis-à-vis your customers who purchase goods via the e-commerce shop (www.zoccolillo.swiss). Conflicting or deviating terms and conditions of the purchaser are only binding if Bolso GmbH has acknowledged them in writing. In individual cases, agreements made with the customer (including collateral agreements, supplements and amendments) shall take precedence over these terms and conditions in all cases. Bolso GmbH reserves the right to change the General Terms and Conditions at any time. The changes shall be notified in writing and shall be deemed accepted unless they are rejected in writing 10 days after receipt of the notification. The contract language is German. All prices are quoted in CHF (Swiss francs). The legal value added tax of 7.7% is already included.
2. Conclusion of contract
The presentation of the products in the online shop is not a legally binding application, but only a non-binding online catalogue. If you merely place products in the "shopping cart", this does not constitute a binding order. You only place a binding order for the products contained in the shopping basket by clicking the "Order" button on the order page. An order confirmation will then be sent to you by e-mail. Deviations and technical changes compared to the illustrations or descriptions on online shop are possible. The products shown in the online shop lose their validity with the appearance of a new edition.
You are responsible for the truthful and complete information about your personal data that is required for registration. You are obliged to treat the personal access data confidentially and not to make them accessible to unauthorised third parties. Bolso GmbH undertakes to treat your data confidentially and not to make them accessible to unauthorised third parties. You must refrain from any disturbance of the website or any further use of the accessible data outside the intended platform internal use. Manipulations with the aim of obtaining unauthorized payments or other advantages to the disadvantage of us or other members can lead not only to legal consequences but also in particular to the loss of access.
Membership entitles the holder to use the online offer to the extent that it is available and to use the content solely for their own private, non-commercial purposes. Each customer is only entitled to maintain a customer account. We reserve the right to delete multiple registrations and to warn or terminate members who violate the provisions or to delete or change the content. Here the virtual house right applies. markings.
We are not obliged to accept the registration or the order of a registered customer and to keep our offer permanently available. Orders already confirmed by us remain unaffected.
4. Storage options and access to the contract text
In addition, you can easily archive the data of your order by waiting for the automatic order confirmation, which we will send to you by e-mail to the e-mail address you have specified once the order has been completed. This order confirmation e-mail contains the data of your order as well as the general terms and conditions and can be easily printed or saved.
Your order data will be stored by us, but cannot be accessed directly by you for security reasons. We offer each customer a password-protected direct access. Here you can view data about your completed, open and recently shipped orders and manage and save your address data, possible payment data and a possible newsletter.
Orders are only given in order, if these take place over the on-line Shop. Orders placed by e-mail or telephone will not be processed by us.
6. Payment and delivery
Orders are payable immediately. We offer our Swiss customers the following payment methods: prepayment, MasterCard, Visa, Postfinance Card, Postfinance E-Finance and PayPal. We reserve the right not to offer certain payment methods and to refer to our other payment methods. You agree to receive the invoice either by e-mail or by post. Delivery will be made directly by Bolso GmbH.
The following delivery agency is used for deliveries in Switzerland: Swiss Post AG. For deliveries in Switzerland, the delivery costs will be borne by Bolso GmbH. We have the possibility to track the shipment. The following delivery agencies are used for any deliveries abroad: Swiss Post AG or couriers such as DHL, TNT. The desired delivery agency can be defined at the time of purchase and the costs incurred must be paid in advance by the buyer. The goods which are in stock, which you order and buy in our online shop, will be shipped to you 3 working days after full payment has been received. If the goods are marked as not in stock at the time of ordering, Bolso GmbH will endeavour to deliver as quickly as possible.
The delivery time is extended in circumstances of force majeure. The following are equivalent to force majeure: strike, lockout, official intervention, shortage of energy and raw materials, transport bottlenecks through no fault of Bolso GmbH, operational hindrances through no fault of Bolso GmbH, e.g. fire, water and machine damage, and all other hindrances which, from an objective point of view, were not caused through our fault. We will inform you immediately of the beginning and end of such hindrances.
If the impediment to performance in the aforementioned cases lasts for a period of more than 4 weeks after the originally valid delivery time, you shall be entitled to withdraw from the contract. Further claims, in particular claims for damages, do not exist.
In the case of consumers, the risk of accidental loss and accidental deterioration of the goods sold shall pass to the consumer when the goods are handed over to the consumer or a recipient designated by you. This applies regardless of whether the shipment is insured or not. Otherwise, the risk of accidental loss and accidental deterioration of the goods shall pass to the buyer upon delivery, in the case of sale to destination, upon delivery of the goods to the forwarding agent or other person or institution designated to carry out the shipment.
If your payment has not been received by us by 14 calendar days after dispatch of the order confirmation, despite being due and even after renewed request, we shall withdraw from the contract with the consequence that your order is void and we have no obligation to deliver. The order is then settled for you and for us without further consequences. A reservation of the article with prepayment takes place therefore at the latest for 14 calendar days.
7. Retention of title
The goods remain the property of Bolso GmbH until full payment has been made.
We generally offer gift vouchers. Gift vouchers are vouchers that you can purchase. In order for us to accept gift vouchers as means of payment, you must send the voucher by post to the following address (this will then be deducted from your invoice):
Otherwise you can also redeem your gift voucher directly at Küsnacht. The credit balance of a gift voucher is neither paid out in cash nor interest paid.
9. Warranty and complaint management
The statutory warranty regulations apply. We attach great importance to customer satisfaction. You can contact us at any time via one of the specified contact channels. We will endeavour to examine your request as quickly as possible and will contact you as soon as we have received the documents or your input or complaint. However, please give us some time, as warranty cases often require the involvement of the manufacturer. If you have a complaint, please help us by describing the problem or defect as precisely as possible and, if necessary, by sending us a copy of the order documents or at least by indicating the order number, customer number, etc. If you do not receive a reaction from us within 3 working days, please ask.
If you have any service questions, please contact us at the following address:
You have the right to claim and exchange an item that you have purchased in the online shop if it has a material or production defect. A complaint or an exchange cannot take place if the product has been damaged through your own fault (e.g. burn holes through cigarettes, discoloration through clothing, etc.). An exchange or a return can only take place if we have received the original receipt from you. The shipping costs for the return of an article shall be borne by the customer.
11. Right of return
For all purchases of our articles under www.zoccolillo.swiss the Bolso GmbH grants a voluntary right of return of altogether 10 days. You can then withdraw from the contract by returning the goods to us within 10 days of receipt of the goods (beginning of the period on the day after receipt of the goods). Timely dispatch is sufficient to meet the deadline. However, the prerequisite for exercising the right of return is that you return the goods unused, complete and undamaged. In addition, we request that you return the goods to us in their original packaging. The return of an article is at the expense and risk of the customer. The right of return does not apply to the purchase of gift vouchers.
Please send the goods to the following address:
The refund always takes place on the account used by you for the payment. Please make sure that you have access to the indicated bank account, as Bolso GmbH accepts no liability for this. In the case of payment in advance, the transfer back to the account from which the transfer was made is instructed. If you have paid by PayPal or credit cards, the refund will be made to the associated PayPal or credit card account.
12. Limitation of liability
Sollten einzelne Bestimmungen dieser Geschäftsbedingungen ganz oder teilweise unwirksam sein oder werden, oder sollten sie eine Regelungslücke enthalten, bleibt die Wirksamkeit der übrigen Bestimmungen oder Teile solcher Bestimmungen unberührt. Anstelle der unwirksamen oder fehlenden Bestimmungen treten die jeweiligen gesetzlichen Bestimmungen.
13. Applicable law and place of jurisdiction
Swiss law applies exclusively to all legal transactions or other legal relationships with us. The UN Convention on Contracts for the International Sale of Goods (CISG) and any other intergovernmental agreements shall not apply. In the case of contracts for a purpose which cannot be attributed to the professional or commercial activity of the entitled party (contract with consumer), this choice of law shall only apply to the extent that the protection granted is not derived from mandatory provisions of the law of the country in which the consumer has his habitual residence. The exclusive place of jurisdiction for all disputes arising from this contract is the competent court at the registered office of Bolso GmbH..
14. Severability clause
Should individual provisions of these terms and conditions be or become invalid in whole or in part, or should they contain a loophole, the validity of the remaining provisions or parts of such provisions shall remain unaffected. The ineffective or missing provisions shall be replaced by the respective statutory provisions.